The most challenging of all workplace activities is decision making.
‘What do I do?’ and ‘Should I?’ are the two frequently asked questions. Decision making is about making a choice. To make a choice you can depend on past experience and judgment or the available information at hand, or both. But even with a favourable experience in the past and with adequate information at hand you may not always decide to go ahead. Sometimes, the circumstances dictate decision making.
If you are driving through a partly familiar town, you are inclined to take the road that you have travelled before, also making use of signboards and a navigation device or a map.
However, if you encounter a roadblock you are left with no choice but to find another way out. Decision making at the workplace is similar. It’s not always that clear cut choices are made available, and that is the challenge.
Hiring a person over someone else requires great decision making skill. Similarly, deciding to ask a person to leave the job is equally challenging. Whether to attempt this task first or finish that one is a decision. To do something now or defer it is also a decision. Sharing confidential information is a critical decision. Assigning a task to someone, promoting, awarding, rewarding are all decision making examples at the workplace.
Note: When in doubt, it is quite alright to review or even revise your approach. Sometimes, returning from the road block to the previous intersection, where you can ask for assistance and take a new route is better than venturing into an unfamiliar track.