For many of us, saying ‘No’ is a challenge but for some it’s an art! Yes, saying ‘No’, if you learn how to, can improve individual performance and help maintain healthy inter-personal relationships at the workplace.
Because it’s not right. When a field sales representative tells you why not take an hour’s break at the mall, post-lunch and before returning to office, say no. Why? Because it’s not right, it sets a bad precedence and you lose an hour’s worth of productivity at the office. How do you say it? – ‘I have something urgent to finish at the office, let’s head back.’ You don’t say, ‘No, it’s not right.’ And, be sure to avoid this company in future.
(Read also, Test of Character).
Because you can’t. There’s no point in taking on more work if you already have enough on hand. How do you say it? – ‘Can I do this after I complete the presentation I’m preparing?’ Or, ‘Would you give me a hand on the presentation?’ You don’t say, ‘Sorry, I can’t do it, I’m tied down’.
Because you wish to. Everyone has the right to decline or refuse to do something if they do not wish to without assigning reason (unless it’s your boss who’s asking you to). Even so, this method of ‘telling-no’ is the toughest but the most effective. Just say ‘No’ but say it affirmatively and stop with the ‘No’ – say no more.
Note: You can’t do this often, only when the situation so demands. And, don’t say no to shirk work or turn away from a responsibility. Just use it when something makes you uncomfortable or you are uncertain.